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The Meaning of the 4th of July: A Wingman’s Perspective

The Meaning of the 4th of July: A Wingman’s Perspective

I am well aware of the toil, and blood, and treasure, that it will cost us to maintain this declaration, and support and defend these states. Yet, through all the gloom, I can see the rays of light and glory; I can see that the end is more than worth all the means, and that posterity will triumph. John Adams letter to Abigail Adams, July 3, 1776 Tomorrow is the 4th of July. My ‘orders’ from my trusted wingman and business ...

CUSTOMER SERVICE: Are you a WingNut or a Wingman?

CUSTOMER SERVICE: Are you a WingNut or a Wingman?

I recently moved into a new town home in the quaint community of Vinings ~20 minutes outside of Atlanta. I have been checking out the local business establishments and wanted to share a few experiences. Scenario #1: Searching for a new local chiropractor Location: “The Joint” (www.thejoint.com) Overview: It was my first visit. The young receptionist didn’t welcome me or say hello. Her first words were “Name, please” as she searched the computer for my records. When she realized I wasn’t in the ...

Memorial Day: Remembering our Fallen Wingmen

Memorial Day: Remembering our Fallen Wingmen

It’s 7:00 pm on a warm and sunny day in Atlanta. It’s Memorial Day, 2007, and like many of you, I had a great time at a barbeque/pool party with some friends. We shared some laughs, good food, and relaxed. Life is good. As citizens in the U.S. and abroad, it’s easy to forget those who have paid the ultimate price so that we can live free. We go about our lives and reap the benefits of the sweat and sacrifice ...

TUMBLEWEED: Building Trust through Effective Communication

TUMBLEWEED: Building Trust through Effective Communication

Lack of communication can take the most carefully laid plans and destroy them with the corrosion of doubt. It can transform the most confident person into a “second-guesser” and that’s bad for everyone on your team. I remember flying a combat mission in Iraq when I lost radio contact with my wingmen. I was flying in the “dark.” Having no radio contact at 20,000 feet and separated from my wingmen by 10 miles on a night combat mission in hostile territory ...

Walk the Flight Line: Get Dirty with Your Troops

Walk the Flight Line: Get Dirty with Your Troops

When your squadron commander meets you at your jet, it’s normally not a good sign. “Waldo, we need to talk,” he said as he headed for the aircraft hangar. Had I messed up? Was I in trouble? I gulped. Was something wrong at home? “Waldo, Sgt. Tyler told me what happened before you took off this afternoon, and I am not impressed.” In an instant I knew what he was referring to. Just a few hours earlier before taking off on ...

Find your Ivan: A New Year’s Message from the Wingman

Find your Ivan: A New Year’s Message from the Wingman

A few weeks ago I lost a friend. Most of you don’t know him, and you never will. His name was Ivan Weinstock. And he was a wingman. Ivan was a consultant to OSHA (Occupational Health and Safety) and was instrumental in having me become a columnist for the magazine. I met him and his wife Sheila at the 2005 Incentive Marketing Association (IMA) Conference. An Air Force veteran, Ivan was inspired by my wingman message of trust and could ...