The best examples of customer service don’t normally come from the airlines. In fact, they are notoriously terrible at customer […]
Being “busy” is not an excuse to not help, stay connected with or appreciate the people in your life who you have relationships ships with (especially those that have gone above and beyond in helping you.)
“If you want to give thanks to those who have fought for our country, then be the type of person worth fighting for”…Rob “Waldo” Waldman
I’m a businessperson. I deal with competitors, changing markets, client demands, and a volatile economy. I do the best I can to support my family and create a fulfilling life. Some days the mission is easy and on others, the missiles and turbulence are intense. But that’s what makes the journey exciting. I don’t want things to be easy. I don’t like my life being safe. Safe is boring. I like knowing that when I wake up each morning, I may ...
Have you ever met someone who’s highly motivated, full of energy, and ready to take on the world, yet they never seem to get anything done? They’re passionate and have the greatest intentions, but for some reason they just can’t seem to accomplish their goals. In the fighter pilot world, they are what we call “All thrust and no vector.” They have the power and motivation but lack the vector - the guidance, the target, the direction. They’re flying in all directions ...
Two nights ago I watched Saving Private Ryan. It wasn’t easy. Watching war movies for me never is. But I felt compelled to do so as a personal way to reflect on the meaning of Veterans Day and pay homage to our veterans. For those of you who haven’t seen it, the movie is an emotional and graphic depiction of WWII with a message that delves deeper than the horror of war. The main character, Captain Miller, played by Tom Hanks, ...
